General terms & conditions for returning and trading a product:

We strive to offer you a seamless, easy and reliable shopping experience. If you are - for any reason - unsatisfied with your received product, you can easily return it within 14 days after arrival.
Please do consider these following requirements:
 
1. You can return a product within 14 days after receiving your order.
2. Download our return form.
3. The product must be returned in an unused and undamaged condition. If possible use the original box the product came in.
4. Include the return form in the box of the returning products.
5. Before you send the returning products we ask you to contact us first. We will provide you with more information about the return process and packaging. 
 
Trade
When we receive your product you wish to trade, we will send you the desired product as soon as possible.
 
Refunds
We process refunds as fast as possible after receiving your return. The payment will be transferred within 7 workdays per bank. 
In the case we made a mistake regarding your order, we will cover the shipping costs to return your products.
 
Complaint
‘Just fine is not good enough’. We are confident that we can always find a solution for any complaint. 
Please feel free to send in a complaint, whatever the reason may be. We approach every complaint with complete benevolence and expect our customers to be faithful and honest. 
You can send in your complaint via our contact form. We will answer you within 24 hours on workdays.